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General
What is D.LAB Dezign Laboratories?
D.LAB is a Singapore-based innovation and product development company specializing in consumer electronics, IT solutions, and contract manufacturing. We bring ideas to life—from concept to delivery.
What makes D.LAB different from other tech product companies?
We combine design-led thinking, agile manufacturing, and an integrated B2C/B2B approach. Our strength lies in creating real-time, scalable, and market-ready solutions powered by a trusted factory network.
Who can work with D.LAB?
Anyone with a product idea—startups, independent creators, established brands, or distributors. We support projects at all stages, from ideation to launch.
Account & Billing
Do I need an account to submit an idea or join a contest?
For online contests or idea submissions, you don’t need to register on our platform. You’ll simply connect via your Facebook or submit through our online forms.
How are billing and payments handled for custom projects?
For product development and manufacturing services, we issue quotations and invoices based on project scope. Payments are typically structured in milestones.
What payment methods are accepted?
We accept bank transfers and approved payment gateways. For retail purchases, payment options depend on the platform (e.g., Shopee, Lazada, or in-store).
Technical Issues
What types of services does D.LAB offer?
We offer end-to-end services: product design, prototyping, manufacturing (ODM/OEM), distribution, retail integration, branding, and post-launch support.
Can D.LAB customize services for my brand or idea?
Absolutely. We tailor solutions based on your product category, goals, and budget. From packaging to functionality, every detail can be personalized.
How do I start a project with D.LAB?
Visit the “Be an Innovator” page and submit your idea or contact us directly. We'll guide you through next steps with a consultation and proposal.
Security & Privacy
I submitted a form but didn’t receive a confirmation. What should I do?
Try clearing your browser cache or switching to a different browser. If the issue persists, email us with your broPlease check your spam/junk folder first. If there’s still no response within 24 hours, contact us at customer@dezign-lab.com.wser details so we can assist.
Why can’t I access the product catalog or downloadable files?
Some resources may be restricted to partners or under NDA. Contact us to request access or credentials if you’re an authorized partner.
The website is loading slowly. How can I troubleshoot this?
Try clearing your browser cache or switching to a different browser. If the issue persists, email us with your browser details so we can assist.
Services
How does D.LAB protect my idea submission?
All idea submissions are covered under D.LAB’s standard NDA (non-disclosure agreement). We will never use or share your idea without your explicit consent.
What data do you collect from users?
We only collect essential information for project collaboration, support, and newsletter updates. Your data is never sold or misused.
Is your platform GDPR compliant?
Yes, D.LAB adheres to data protection best practices, including GDPR compliance for international users.
Contact Support
How can I get in touch with D.LAB?
You can email us at customer@dezign-lab.com or reach us via WhatsApp at +65 9380 6108.
What are your customer support hours?
Our support team is available Monday to Friday, 10:00 AM – 6:00 PM (SGT). Weekend inquiries are addressed the next business day.
How long does it take to get a response?
We typically respond within 24 hours on business days. Complex queries or project proposals may take 2–3 days for a detailed reply.
Can't find what you're looking for?
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Send us a message
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Email us Directly
customer@dezign-lab.com