Returns & Exchange Policy

Thank you for your purchase. We hope you are happy with your purchase. Your product comes with a 1-year limited warranty. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange of a product of similar value. Please see below for more information on our return policy. This return policy was created using Termly.

Exchange

All exchanges must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

EXCHANGE PROCESS

To return an item for exchange, [please email customer service at ________ [customer@dezign-lab.com] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[D.LAB Dezign Laboratories]

[Attn: Return for Exchange]

[RMA #]

[Street Address]

[City, State, Zip]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]

EXCEPTIONS

[The following items cannot be returned [or exchanged]:]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• [A ___% restocking fee will be charged for all returns [in excess of $____].]
• [Sale items are FINAL SALE and cannot be returned.]
• [other]

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[+65 93806108]

[customer@dezign-lab.com]

All exchanges must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

EXCHANGE PROCESS

To return an item for exchange, [please email customer service at ________ [customer@dezign-lab.com] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[D.LAB Dezign Laboratories]

[Attn: Return for Exchange]

[RMA #]

[Street Address]

[City, State, Zip]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]

EXCEPTIONS

[The following items cannot be returned [or exchanged]:]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• [A ___% restocking fee will be charged for all returns [in excess of $____].]
• [Sale items are FINAL SALE and cannot be returned.]
• [other]

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[+65 93806108]

[customer@dezign-lab.com]