Thank you for shopping with D.LAB. If you are not completely satisfied with your purchase, you may request an exchange or refund under the following terms.
- General Return Guidelines
- Returns must be made within 7 days of purchase, and:
- The product must be unused and in original packaging
- A valid sales receipt or invoice must be presented
- Items returned will be tested before an exchange is approved
- If the exact item is unavailable, a product of similar value may be offered
- Credit vouchers may be issued (valid for 30 days); no extensions allowed
- If your order included delivery, the delivery fee is non-refundable
- Non-Returnable Items
The following products are excluded from return or refund:
- Opened, used, or damaged items
- Products with broken seals or missing accessories
- Items in working condition with minor cosmetic issues
- Software or digital products (licensing restrictions)
- Specific brands: Apple, Beats, DJI, GoPro, Sony Playstation, Nintendo, Microsoft Surface
- Inks, printing media, opened cartridges or discs
- Extended warranties (e.g. Value Club, AppleCare+)
- Promotional freebies (subject to approval)
- Your Consumer Rights (Lemon Law)
- Under Singapore’s Lemon Law, any product with an inherent defect discovered within 6 months of purchase may be eligible for repair, replacement, or refund.
- Applies regardless of warranty
- Proof of purchase required
- Contact us if your product becomes faulty during this period
- Warranty or Repairs (Post Return Window)
If the 7-day return period has passed:
- Contact the brand’s official service center directly
- Bring your original receipt/invoice and faulty item
- We recommend calling ahead before visiting
Contact Us
Have a question about your return?
Email at – customer@dezign-lab.com
📞 +65 9380 6108
Return & Exchange Request
We’re here to help! If you need to return or exchange a product, please fill out the form below with the necessary details.