TERMS AND CONDITIONS:
1. DELIVERY MODE: CAR
2. DELIVERY WITHIN SAME DAY
3. DELIVERY LOCATION TO MULTIPLE LOCATIONS
4. Weight Limit: 20 kg
5. Delivery Package Size Limit (L × W × H): 70 × 50 × 50 cm
Non-lift access
Each flight of stairs is charged S$10.00 per helper. For example: Moving service with 2 helpers going down 1 flight of stairs (not per floor level) would cost $20.00.
Late night surcharge
A surcharge will be included in your total order amount for order times between 10:00PM till 07:59AM.
1.1x: for orders with order time between 10:00PM to 11:59PM
1.25x : for orders with order time between 12:00AM to 07:59AM
CBD charges (Mon-Sat, 06:30-20:30)
For jobs with pickup outside of CBD area and drop-off or any of the drop-offs within CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm.
Cars: +$5
A list of areas affected by CBD surcharge include but are not limited to:
Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.
Secured zones
Additional $15 per pick-up/ delivery including but not limited to:
• Airport Cargo Road
• Airport Zone
• ALPS Ave
• Camps
• Immigration Checkpoints
• Construction Sites
• Jurong Island
• Jurong Port
• PSA Port
• SATS, Aerospaces
• Shipyard
• Supply Bases
Other applicable fees
Waiting fees First 10 mins: Free of charge
+$2 per additional 10min block part thereof
Carpark charges Not chargeable
Cancellation fees For driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, 50% of the order fee will be chargeable to the customer. DELIVERY LAB will assist in communicating the charges to the customer on the driver’s behalf.
Oversized item charge If the requirement or parcel exceed maximum weight, size or quantity specified under DELIVERY LAB will offer the customer to either of the below mentioned solutions:1. Add additional helper to assist with the order with price difference being borne by the customer (applicable to van and lorry jobs only)
2. Cancel the order with half of the delivery fee being borne by the customer if the driver already showed up to perform the job.
Wrong address change User will be charged the price of an additional trip from the original address to the new address provided. The price will be according to the standard transportation fee and additional stop charge.